Responsible Gambling

At Bonza Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Bonza Casino operates under a strict responsible gambling framework in accordance with Australian regulations and best practices as of June 2026. We actively promote responsible gambling across all aspects of our platform and work closely with leading Australian support organisations to ensure our players have access to the help they need.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money or time gambling than you can afford
Find it difficult to stop or cut back on gambling
Gamble to escape stress, anxiety, or depression
Lie to family or friends about how much you gamble
Chase losses by continuing to gamble after losing money
Neglect work, family, or personal responsibilities due to gambling
Borrow money or sell possessions to fund gambling
Feel irritable or restless when trying to reduce gambling

If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.

Tools to Help You Stay in Control

Bonza Casino provides a range of responsible gambling tools that you can access at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits can be decreased immediately, while increases take 7 days to come into effect to give you time to reconsider.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching and will be logged out automatically when it is reached.

Reality Checks

Enable regular pop-up reminders that display how long you have been playing and how much you have spent during your current session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Bonza Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To activate self-exclusion, contact our support team at [email protected] or via live chat available 24/7.

National Self-Exclusion — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be done at www.betstop.gov.au or by calling 1800 238 786. Bonza Casino is fully integrated with BetStop as required by Australian law.

Underage Gambling Prevention

Bonza Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a player is under 18, their account will be suspended immediately pending verification.

If you share a device with minors, we recommend:

Never saving your login credentials on shared devices
Logging out of your account after every session
Using parental control software to restrict access to gambling websites

Recommended parental control tools available in Australia include:

Tips for Gambling Responsibly

Only gamble with money you can afford to lose
Set a budget before you start and stick to it
Never chase your losses
Take regular breaks during gaming sessions
Do not gamble when you are upset, stressed, or under the influence of alcohol
Balance gambling with other leisure activities
Keep track of the time and money you spend gambling
Treat gambling as entertainment, not as a source of income

Support Organisations in Australia

If you or someone you know needs help with problem gambling, the following free and confidential services are available across Australia:

Gambling Help Online

Free 24/7 counselling, information, and support for people affected by gambling problems.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (24 hours, 7 days a week, free call)

Lifeline Australia

Crisis support and suicide prevention services.
Website: www.lifeline.org.au
Phone: 13 11 14 (24 hours, 7 days a week)

Beyond Blue

Mental health support for anxiety, depression, and related issues.
Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24 hours, 7 days a week)

MensLine Australia

Professional telephone and online support service for Australian men.
Website: www.mensline.org.au
Phone: 1300 78 99 78 (24 hours, 7 days a week)

Financial Counselling Australia

Free financial counselling for people experiencing financial difficulty related to gambling.
Website: www.financialcounsellingaustralia.org.au
National Debt Helpline: 1800 007 007

Contact Bonza Casino Support

Our responsible gambling support team is available 24 hours a day, 7 days a week. If you need to activate any of the tools described on this page, or if you have concerns about your gambling behaviour, please do not hesitate to contact us:

Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website

All responsible gambling requests are treated with the highest level of confidentiality and are processed promptly by our dedicated team.

Last updated: June 2026